Service Provider

Suluk Su Arıtma Cihazları İç ve Dış Ticaret LTD.

Tax ID: 7830849865 – Kadıköy Vergi Dairesi

Istanbul, Turkey

Your privacy is important to us. This Privacy Policy explains how Suluk collects, uses, and protects your information when you use our IoT-enabled water purification services.

1. Information We Collect

We collect the following types of information:

Personal Information

Name, email address, phone number, and billing address
Payment information (processed securely through Iyzico)
Installation address and property details

Device and Sensor Data

Water quality measurements (TDS, pH, temperature, chlorine levels)
Water consumption patterns and flow rates
Device performance metrics and filter status
Device connectivity and health data

Usage Information

Mobile app usage patterns and preferences
Support interactions and customer service records
Account settings and notification preferences

2. How We Use Your Information

We use your information to:

Provide and maintain our water purification services
Monitor device performance and schedule filter replacements
Send alerts about water quality or device issues
Process payments and manage your subscription
Provide customer support and respond to inquiries
Improve our services through anonymized data analysis
Conduct research and develop new features
Comply with legal obligations

3. Data Ownership and Rights

Sensor Data Ownership

All sensor data collected by Suluk devices is owned by Suluk. By using our services, you grant us the right to use, analyze, and share anonymized sensor data for service improvement, research, and commercial purposes. Anonymized data cannot be used to identify you personally.

Your Personal Data Rights

Under KVKK (Turkish Personal Data Protection Law), you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to data processing
Request data portability

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

Third-party vendors who assist in providing our services (payment processing, cloud hosting, customer support). These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose information when required by law, court order, or government authority, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Research Partners

We may share anonymized, aggregated sensor data with research institutions or commercial partners. This data cannot identify individual users.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data as required by Turkish law (typically 10 years for financial records) or for legitimate business purposes. Sensor data is retained indefinitely for research and service improvement.

7. International Data Transfers

Your data is primarily stored on servers in Turkey. If we transfer data internationally, we ensure adequate protection through standard contractual clauses or other legal mechanisms.

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

9. Cookies and Tracking

Our mobile app and website use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser or device settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect. Your continued use after changes constitutes acceptance.

11. Your Choices

Account Settings: Update your preferences in the mobile app
Marketing Communications: Opt out via email or app settings
Data Deletion: Request account deletion through the app or by contacting us
Data Access: Request a copy of your data by contacting [email protected]

12. Contact Us

For privacy-related questions or to exercise your data rights, contact us at:

Email: [email protected]

General Inquiries: [email protected]

Customer Support: [email protected]

13. Regulatory Compliance

This Privacy Policy complies with Turkey's Law on Protection of Personal Data (KVKK - Law No. 6698). For complaints or concerns regarding data protection, you may contact the Turkish Personal Data Protection Authority (KVKK Kurumu).